Terms & Conditions
Bumble & Goose Ltd
These Terms & Conditions apply to all orders placed with Bumble & Goose Ltd, whether through our website, by email, or via invoice.
By placing an order with Bumble & Goose Ltd you confirm that you have read, understood and agree to be bound by these Terms & Conditions.
1. About Us
Bumble & Goose Ltd is a company registered in Northern Ireland.
Company Number: NI679584
Registered Office:
34 Dufferin Avenue
Bangor
BT20 3AA
United Kingdom
Contact email:
hello@bumbleandgoose.co.uk
2. Age Requirement
By placing an order with Bumble & Goose Ltd you confirm that you are at least 18 years of age and legally capable of entering into a binding contract.
3. Ordering & Payment
All orders must be paid in full before production unless otherwise agreed in writing.
Payment confirms your booking and production slot. Orders are not confirmed until payment has been received.
Bumble & Goose Ltd reserves the right to cancel any order where payment has not been received by the agreed payment date.
For orders placed through our website, full payment is required at the time of ordering.
4. Wedding Orders
For wedding related orders a 25% deposit is required at the time of booking.
The remaining balance must be paid no later than 2 months before the wedding date.
Orders are not confirmed until the required deposit has been received.
Failure to pay the balance by the due date may result in the order being cancelled.
5. Corporate Invoiced Orders
Corporate clients ordering via invoice may be required to pay:
- a deposit for orders placed more than one month in advance
- full payment for orders placed less than one month in advance
Orders are not guaranteed until payment or deposit has been received.
Failure to make payment by the agreed date may result in the order being rescheduled or cancelled.
6. Local Deliveries
Local deliveries may be made by Bumble & Goose Ltd or by courier.
Please ensure that someone is available at the delivery address to receive the order and that a contact telephone number is provided.
If no one is available to receive the order we may leave the delivery in a safe place or with a neighbour, receptionist or building manager where appropriate.
Once the order has been delivered to the address provided, Bumble & Goose Ltd is not responsible for the handling or storage of the goods.
If a redelivery attempt is required, an additional delivery charge may apply.
7. Courier & Postal Orders
Customers select a dispatch date at checkout. This is the date your order will be sent and is not a guaranteed delivery date.
Delivery times may be affected by factors outside of our control including courier delays, weather conditions, seasonal demand and operational issues within postal networks.
8. Dispatch Notifications
Where applicable, customers will receive a dispatch confirmation email once their order has been shipped.
9. Royal Mail Delivery
Royal Mail may take up to 14 days before a delayed parcel investigation can be opened.
10. DHL Courier Delivery
DHL Next Working Day services are not guaranteed delivery services.
11. Courier Investigations
If a parcel is reported missing or delayed we may need to open an investigation with the courier. Courier companies may require up to 14 days before a parcel can be formally considered lost.
12. Address Accuracy
Customers are responsible for ensuring that the delivery address entered at checkout is correct.
13. International Shipping
Customers are responsible for any customs duties, VAT, import taxes or clearance fees applied by the destination country.
14. Shelf Life of Products
- Biscuits and brownies – up to 2 weeks when stored correctly
- Cookies – approximately 5 days
15. Allergens
Our products are prepared in a kitchen that handles milk, eggs, wheat (gluten), barley (gluten), oats (gluten), soy and nuts.
16. Product Appearance
As our products are handmade and individually decorated, subtle variations in colour, finish or decoration may occur.
17. Natural Crumbs & Icing Transfer
During packing and transit it is normal for occasional small crumbs to be in the boxes or bags, or a light transfer of fondant decoration to occur on the bottoms of biscuits in gift boxes which is used to secure them for transport and presentation.
18. Edible Print Colour Variation
Exact colour reproduction cannot be guaranteed and edible inks may shift slightly as they absorb into icing.
19. Product Care After Delivery
Once delivered, responsibility for storage and handling passes to the recipient.
20. Prompt Opening & Storage
Bumble & Goose products are freshly baked and packaged for delivery.
For the best presentation and optimal freshness, we recommend that parcels are opened and enjoyed soon after delivery.
Products should be stored in a cool, dry environment away from direct heat or sunlight.
Biscuits decorated with fondant or edible print should not be stored in a refrigerator, as condensation and moisture may damage the icing and printed artwork.
21. Warm Weather & Temperature Conditions
Chocolate or temperature-sensitive ingredients may soften during warm weather transit.
22. Gift Orders & Recipient Preferences
We cannot accept responsibility if a gift recipient does not wish to consume the product.
23. Taste and Personal Preference
Taste is subjective and individual preferences may vary.
24. Event Date Disclaimer
Delivery services are operated by third-party couriers and delays may occur.
25. Returns & Complaints
Due to the perishable nature of our products we do not accept returns.
26. Cancellation Policy
- 14+ days before dispatch – 50% refund
- 3–13 days before dispatch – 25% refund
- Less than 48 hours – no refund
27. Consumer Cancellation Rights
The standard 14-day cooling-off period does not apply to perishable goods.
28. Artwork, Logos & Intellectual Property
Customers supplying artwork confirm they have the right to reproduce the material.
29. Design Approval
Customers are responsible for checking and approving artwork proofs before production.
30. Resale and Commercial Use
Bumble & Goose products are supplied for personal use, gifting or authorised corporate use only.
Products may not be resold, redistributed or rebranded for commercial sale without the prior written permission of Bumble & Goose Ltd.
Customers may not use Bumble & Goose product photography, branding or product descriptions for commercial purposes without permission.
31. Design & Creative Rights
All product designs, biscuit artwork, packaging concepts and creative elements produced by Bumble & Goose Ltd remain the intellectual property of Bumble & Goose Ltd.
Designs may not be copied, reproduced or commercially replicated without written permission.
32. QR Codes
Bumble & Goose Ltd is not responsible for content accessed through QR codes printed on products.
33. Photography
We may photograph products for promotional use unless otherwise requested.
34. Limitation of Liability
Our liability shall not exceed the value of the order placed.
35. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Northern Ireland.
Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the courts of Northern Ireland.
