Terms & Conditions
Bumble & Goose Ltd
These Terms & Conditions apply to all orders placed with Bumble & Goose Ltd, whether through our website, by email, or via invoice.
By placing an order with Bumble & Goose Ltd you confirm that you have read, understood and agree to be bound by these Terms & Conditions.
1. About Us
Bumble & Goose Ltd is a company registered in Northern Ireland.
Company Number: NI679584
Registered Office:
34 Dufferin Avenue
Bangor
BT20 3AA
United Kingdom
Contact email:
hello@bumbleandgoose.co.uk
2. Age Requirement
By placing an order with Bumble & Goose Ltd you confirm that you are at least 18 years of age and legally capable of entering into a binding contract.
3. Ordering & Payment
All orders must be paid in full before production unless otherwise agreed in writing.
Payment confirms your booking and production slot. Orders are not confirmed until payment has been received.
Bumble & Goose Ltd reserves the right to cancel any order where payment has not been received by the agreed payment date.
For orders placed through our website, full payment is required at the time of ordering.
4. Wedding Orders
For wedding related orders a 25% deposit is required at the time of booking.
The remaining balance must be paid no later than 2 months before the wedding date.
Orders are not confirmed until the required deposit has been received.
Failure to pay the balance by the due date may result in the order being cancelled.
5. Corporate Invoiced Orders
Corporate clients ordering via invoice may be required to pay:
- a deposit for orders placed more than one month in advance
- full payment for orders placed less than one month in advance
Orders are not guaranteed until payment or deposit has been received.
Failure to make payment by the agreed date may result in the order being rescheduled or cancelled.
6. Local Deliveries
Local deliveries may be made by Bumble & Goose Ltd or by courier.
Please ensure that someone is available at the delivery address to receive the order and that a contact telephone number is provided.
If no one is available to receive the order we may leave the delivery in a safe place or with a neighbour, receptionist or building manager where appropriate.
Once the order has been delivered to the address provided, Bumble & Goose Ltd is not responsible for the handling or storage of the goods.
If a redelivery attempt is required, an additional delivery charge may apply.
7. Courier & Postal Orders
Customers select a dispatch date at checkout. This is the date your order will be sent and is not a guaranteed delivery date.
Delivery times may be affected by factors outside of our control including courier delays, weather conditions, seasonal demand and operational issues within postal networks.
8. Dispatch Notifications
Where applicable, customers will receive a dispatch confirmation email once their order has been shipped.
9. Royal Mail Delivery
Royal Mail Tracked services are typically a 1–3 working day delivery service, and in most cases parcels arrive the next working day, however this is not a guaranteed timescale. Royal Mail delivers seven days a week in some areas, including weekends, though this depends on the local delivery office and we are unable to confirm in advance whether weekend delivery applies to any given address.
We recommend allowing an extra working day beyond your expected delivery date to account for any unforeseen delays within the Royal Mail network. Bumble & Goose Ltd is not responsible for late delivery caused by Royal Mail, and no compensation or refund will be provided solely on the basis of a delayed delivery, where the order was dispatched in good time.
Royal Mail do not classify a parcel as officially delayed or lost until 14 days have passed from the date of posting, and will not open an investigation before this point. This is outside of our control and applies once an order has been dispatched.
If your order is required for a specific date (such as an event, wedding or celebration), please contact us at hello@bumbleandgoose.co.uk before ordering so we can advise on the safest dispatch date.
10. DHL Courier Delivery
As a general guide, DHL deliveries typically arrive within 1 working day of dispatch, though in rare cases this can extend to up to 5 working days.
DHL Next Working Day services are not guaranteed delivery services. While the vast majority of DHL deliveries arrive on the next working day, DHL do not guarantee this, and delays can occasionally occur due to factors outside of our control, including but not limited to network delays, weather conditions, seasonal demand and operational issues.
We recommend allowing an extra working day beyond your expected delivery date to account for any unforeseen courier delays. Bumble & Goose Ltd is not responsible for late delivery caused by DHL or any other third-party courier, and no compensation or refund will be provided solely on the basis of a delayed delivery, where the order was dispatched in good time.
If your order is required for a specific date (such as an event, wedding or celebration), please contact us at hello@bumbleandgoose.co.uk before ordering so we can advise on the safest dispatch date and, where appropriate, discuss guaranteed or expedited delivery options.
11. Courier Investigations
If a parcel is reported missing or delayed we may need to open an investigation with the courier. Courier companies may require up to 14 days before a parcel can be formally considered lost.
12. Address Accuracy
Customers are responsible for ensuring that the delivery address entered at checkout is complete and correct, including house/flat number, street name, town and postcode. Bumble & Goose Ltd is not responsible for non-delivery, delay or return of an order caused by an incomplete or inaccurate address supplied by the customer.
Where an order is returned to us as a result of an incorrect or incomplete address, we will arrange redelivery to the corrected address as quickly as reasonably possible, however this is dependent on courier collection and delivery timescales and is not guaranteed to arrive within the original expected delivery window. Redelivery in these circumstances is arranged at our discretion and, where offered free of charge, this is a goodwill gesture rather than an obligation; Bumble & Goose Ltd reserves the right to apply an additional delivery charge for redelivery caused by customer address error.
Where a redelivery has taken place due to a customer address error, any resulting extended time in transit is a direct consequence of the incorrect address provided and not of any fault by Bumble & Goose Ltd or our couriers. As set out in Section 21, our products are made to travel well and are not adversely affected by normal transit times or typical UK weather conditions. We do not accept refund or replacement claims based on product appearance, freshness or condition where extended transit time has resulted from an address error made at the time of ordering.
13. International Shipping
Customers are responsible for any customs duties, VAT, import taxes or clearance fees applied by the destination country.
14. Shelf Life of Products
- Biscuits and brownies – up to 2 weeks when stored correctly
- Cookies – approximately 5 days
15. Allergens
Our products are prepared in a kitchen that handles milk, eggs, wheat (gluten), barley (gluten), oats (gluten), soy and nuts.
16. Product Appearance
As our products are handmade and individually decorated, subtle variations in colour, finish or decoration may occur.
17. Natural Crumbs & Icing Transfer
During packing and transit it is normal for occasional small crumbs to be in the boxes or bags, or a light transfer of fondant decoration to occur on the bottoms of biscuits in gift boxes which is used to secure them for transport and presentation.
18. Edible Print Colour Variation
Exact colour reproduction cannot be guaranteed and edible inks may shift slightly as they absorb into icing.
19. Product Care After Delivery
Once delivered, responsibility for storage and handling passes to the recipient.
20. Prompt Opening & Storage
Bumble & Goose products are freshly baked and packaged for delivery.
For the best presentation and optimal freshness, we recommend that parcels are opened and enjoyed soon after delivery.
Products should be stored in a cool, dry environment away from direct heat or sunlight.
Biscuits decorated with fondant or edible print should not be stored in a refrigerator, as condensation and moisture may damage the icing and printed artwork.
21. Warm Weather & Temperature Conditions
Chocolate or temperature-sensitive ingredients may soften during warm weather transit.
22. Gift Orders & Recipient Preferences
We cannot accept responsibility if a gift recipient does not wish to consume the product.
23. Taste and Personal Preference
Taste is subjective and individual preferences may vary.
24. Event Date Disclaimer
Delivery services are operated by third-party couriers and delays may occur.
25. Returns & Complaints
Due to the perishable nature of our products we do not accept returns.
26. Cancellation Policy
- 14+ days before dispatch – 50% refund
- 3–13 days before dispatch – 25% refund
- Less than 48 hours – no refund
Cancellation windows are calculated from the original dispatch date confirmed at the time of booking. Where a customer requests a change to their dispatch date, the cancellation window remains anchored to the original date and does not reset. Rescheduling an order to a later date does not extend or restart the cancellation period, and customers may not use a date change to bring themselves within a more favourable refund tier.
27. Consumer Cancellation Rights
The standard 14-day cooling-off period does not apply to perishable goods.
28. Artwork, Logos & Intellectual Property
By supplying artwork, images, logos or any other design materials to Bumble & Goose Ltd, the customer confirms and warrants that they hold all necessary rights, licences and permissions to reproduce that material on a commercial product.
Bumble & Goose Ltd prints artwork in good faith based on the materials provided by the customer. We do not verify, check or investigate the ownership or licensing of customer-supplied artwork prior to production.
If any claim, dispute or legal action arises from the reproduction of customer-supplied artwork — including but not limited to copyright infringement, trademark infringement or unauthorised use of a third party’s intellectual property — the customer accepts full responsibility and agrees to indemnify Bumble & Goose Ltd against any resulting costs, losses or damages.
29. Design Approval & Proofs
Bumble & Goose Ltd produces orders based on the artwork supplied by the customer at the time of ordering. We do not produce digital mock-ups or proofs as a standard part of the process unless specifically requested and agreed in advance.
Customers are responsible for ensuring that all artwork, text, spellings, names, dates and design details are correct before submitting their order. Once production has begun, changes cannot be made.
Where a proof is requested and supplied by Bumble & Goose Ltd, the customer is responsible for checking it carefully and confirming approval in writing before production proceeds. Bumble & Goose Ltd accepts no responsibility for errors that are present in approved proofs or in customer-supplied artwork.
30. Resale and Commercial Use
Bumble & Goose products are supplied for personal use, gifting or authorised corporate use only.
Products may not be resold, redistributed or rebranded for commercial sale without the prior written permission of Bumble & Goose Ltd.
All photographs, images and video content published by Bumble & Goose Ltd, whether on our website, social media channels, marketing materials or elsewhere, remain the property of Bumble & Goose Ltd. This content may not be copied, downloaded, reproduced, republished or used by any third party, including other businesses, for any purpose, including marketing, advertising, packaging, social media or website content, without the prior express written consent of Bumble & Goose Ltd.
Customers may not use Bumble & Goose product photography, branding or product descriptions for commercial purposes without permission.
31. Design & Creative Rights
All product designs, biscuit artwork, packaging concepts and creative elements produced by Bumble & Goose Ltd remain the intellectual property of Bumble & Goose Ltd.
Designs may not be copied, reproduced or commercially replicated without written permission.
32. QR Codes
Bumble & Goose Ltd is not responsible for content accessed through QR codes printed on products.
33. Photography
We may photograph products for promotional use unless otherwise requested.
34. Limitation of Liability
Our liability shall not exceed the value of the order placed.
35. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Northern Ireland.
Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the courts of Northern Ireland.
36. Reviews & Feedback
We may follow up with customers by email after an order has been delivered to invite them to leave a review.
By placing an order, you agree that Bumble & Goose Ltd may contact you for this purpose using the email address provided at checkout.
Reviews submitted through third-party platforms are subject to those platforms’ own terms and conditions. Bumble & Goose Ltd reserves the right to respond publicly to reviews left on any platform.
If you have a concern about your order, we encourage you to contact us directly at hello@bumbleandgoose.co.uk before posting a public review so we have the opportunity to resolve the matter.
