Terms & Conditions for Bumble & Goose
We want you to enjoy our products as much as we enjoy baking them, but we have some simple Terms & Conditions for all orders. By ordering from Bumble and Goose, you are agreeing to the following Terms & Conditions.
Your payment is required to confirm online/telephone orders and until your payment is received, your booking/order is not guaranteed.
Orders booked via Social Media (Facebook/Instagram) and telephone/email must be paid for in full at the time of booking. We cannot guarantee your date until payment is received
For Wedding related orders the deposit is 25% and balance is due 2 months in advance of your wedding date. Your booking is not confirmed until payment is made.
We reserve the right to cancel any order still awaiting payment after the balance due date.
For orders via website, payment in full is required at the time of ordering.
We reserve the right to cancel any order that hasn’t been paid for.
Local deliveries are made by hand on the date specified in your order. All deliveries are undertaken by Bumble & Goose or our couriers. Please ensure someone is available at the delivery address on the day of your order and provide a contact telephone number to aid delivery; if there is no-one on hand to receive the cupcakes etc we will do our very best to leave them in a safe place (with a neighbour, receptionist, caretaker, etc.) but we cannot keep hold of the cupcakes for re-delivery and they will be left at the address you have given us. Our deliveries are generally in the afternoon between 2-4.30pm but we can confirm an approximate time on the day of delivery if you contact us here.
If you would like us to deliver to your place of work or somewhere with a mailroom/courier point we are happy to do so but please note that Bumble & Goose cannot accept any liability for the treatment of your order or mishandling once a delivery has been made and the goods handed over. We have arrangements with several hotels in the Belfast City area, if you need a hotel drop off, please contact us in advance to discuss arrangements.
All our drivers are instructed in the correct handling of the cakes and will always pass this information on to any post room workers but once the cakes etc are handed over we cannot accept liability for the subsequent handling of your cakes or other products. If you are unsure on how to carry / transport a cake, click here for more information.
If we have to attempt a re-delivery then an additional delivery charge may be due.
If arranging your own courier collection we would advise always booking a van or car. Once cakes have left our bakery we can not be held liable for any damage that occurs in transit. Any issues should be handled directly with the courier company you have chosen to use.
For postal orders, a date for despatch is offered for you to select at checkout. You can order in advance or it will generally be 3 days from todays date as the next available date. This is the date that we will post your items. Please note, we operate Monday to Friday and are closed at the weekends. The time it takes to arrive depends on a number of factors, all of which are outside of our control. Considerations like seasonal demand, bad weather (storms and snow plays havoc with delivery vehicles) and unfortunately also Covid which can effect delivery staffing levels and slow the process a little.
For UK & Northern Ireland postal orders, we currently use Royal Mail 24. This is a 1-2 day service but in line with Royal Mails terms and conditions, they have up to 14 days to deliver items. Depending on your location they may or may not deliver on Saturdays. We ask you to choose a delivery despatch date as this isn’t a guaranteed date arrival service. If you require special delivery, please contact us here before placing your order
Around 97% arrive within 24hrs and 99% of all our items with this service arrived within 2 days.
Our baked goods have various shelf lives but for biscuits & brownies, they have a best before of 2 weeks. For cookies it’s 5 days and we don’t post cookies on Fridays just in case of any delays. For more information on how long our bakes keep, please click here
If you require express delivery, select the Special 1pm service on checkout.
For delivery to Ireland we use a 2-3 day Irish courier service. Sometimes it can arrive the next day and other times it’s 3 days and this is generally down to locality of delivery address. Larger city’s are generally quicker to deliver to than remote addresses. Our courier asks for 14 days to allow for issues with delivery but 99% of all orders are delivered within 3 days. Please add a phone number to the notes as Ireland can be very rural and it can help with any delivery issues. As with UK & NI deliveries, we can not guarantee the date of arrival of your order unless you upgrade to a fully tracked express service which you can do by emailing us here hello@bumbleandgoose.Co.uk
If your item has not arrived, please contact us at hello@bumbleandgoose.Co.uk and we will do our best to help you.
Please check the address you have supplied is correct, and that there is someone to receive the order because if the address is invalid, inaccessible. If a calling card is left and not responded to, we are unable to accept responsibility for orders not collected.
Unfortunately Royal Mail use postcodes first and then street names/ house numbers so if the post code isn’t quite right then it’s probably not going to make it. You can confirm post codes here and for Ireland orders, look up Eircodes here.
All our cakes, cupcakes, biscuits and brownies etc are baked to order and we do not accept returns. We are human and mistakes can be made. If we have made a mistake with your order, please contact us here within 2 hours of receiving your order. Please include your order details, number and photographs of the items. If your item has been damaged in the post (this is very infrequent but it can happen) then please send us full details so that we can also report the matter to the courier / Royal Mail and then try and make it right.
Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within 2 hours of receipt. Bumble & Goose will not accept liability for any complaints made after this time.
Social Media Images
We reserve the right to use photographs of orders we prepare on our website, blog, Twitter pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering. We try not to share photos of products before the event the are made for, but if you wish to kept it discrete then please advise us at time of order. We make a lot of cakes and only a small selection make it to the page purely due to opportunity between baking to photograph.
If you need to cancel your order please contact us as far in advance as possible.
Our shipping labels are generated automatically from our website orders and we can’t always cancel them to change addresses with out being charged ourselves so please bear this in mind when entering addresses..
Orders cancelled 7 or more days before shipping/delivery, will receive 75% refund of total price. Orders cancelled within 3-6 days of shipping/delivery will be entitled to a 50% refund and those cancelled within 48 hours of the order delivery / shipping date will not be entitled to a refund (although refunds and credit notes may still be provided at Bumble & Goose’s discretion).
Sometimes you may need to change the date of the order for delivery or dispatch and we will try our best to accommodate your new requested date. Please note that not all dates will be available. If we are unable to accommodate your requested date change, then the cancellation policy will apply.
Corporate Invoiced Clients
Corporate orders are not guaranteed until a deposit has been received in the case of orders placed one month in advance or full payment in the case of orders placed less than one month in advance. Payment must be received to secure your date and failure to do so may result in your order being rescheduled.
Customers who have booked and received an invoice from Bumble & Goose are entitled to a full refund less 25% deposit on the order total for cancellations made 28 days or more in advance of the order date and a 50% refund for orders cancelled within 7-27 days of the order date.
Orders cancelled within 7 days of delivery will not be entitled to a refund (although refunds and credit notes may still be given at Bumble & Goose’s discretion).
If you would like some more information then you can contact us by email here